When we ship your order, you will receive a confirmation email with a USPS or DHL tracking number. You can track your order using that number here: Track My Order
Orders are shipped from our warehouse Monday through Friday by 2pm EST. U.S. shipping usually only takes 1-3 days but may take a little longer depending on USPS. DHL international shipping can take a while longer. Click here to read our Shipping Policy.
If your kickstand is stuck out, click here to learn how to fix your kickstand.
If that doesn't work and your case has a removable kickstand, click here to purchase a replacement kickstand.
If your case's kickstand is NOT removable and you are within your 1-year warranty period, click here to get a warranty replacement.
Please click here to learn more about how to return or exchange a product: https://scoochcase.com/pages/returns-and-exchanges
Click here to read our refund policy: https://scoochcase.com/policies/refund-policy
Unfortunately, we don't have a case for every phone model in our lineup. As a small business, we have to cater to the most popular phones. The good news is that we offer a universal kickstand called the Wingback. It works with almost any phone. Click here to check out our universal kickstand, the Wingback.
Before contacting us, Please check the FAQ above and the resources under the "Get Help" section at the bottom of the page. If you can't get answers from those sources, feel free to contact us by using the contact form below.